Salesforce Admin

About

Calpion is an 18-year-old Dallas-headquartered technology firm that offers customers artificial intelligence solutions by building custom deep learning and machine learning algorithms, custom enterprise application development and maintenance, RPA solutions, cloud services, Salesforce consulting, customized invoice management software solutions, and other technology services. We also offer automated bot-driven medical billing services. Our healthcare offering includes a Salesforce platform-based practice management and billing software with automated patient e-statements and a payment portal.

Along with being SOC-certified and HIPPA-compliant, we have:

• Certified experts in deep learning & machine learning to provide intelligent solutions for your business.
• Helped Fortune 500 companies build custom enterprise-level applications.
• Provide remote & accurate AutoCAD Drawing, Drafting, 2D &3D modeling, and design services.
• Strategic partnerships with Microsoft, Amazon, SAP, HP, Worksoft, Microfocus, Tricentis, etc.
• Partnered with UiPath to provide RPA solutions.
• We are headquartered in Dallas with multiple global Centers of Excellence around the industry.

Focus: Healthcare, Logistics, Supply chain, Biotechnology, Hospitality, Manufacturing, and Airlines.
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Life at Calpion Inc.

Calpion offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.

At Calpion, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the chance to work on cutting-edge projects, harnessing the latest technologies and methodologies to deliver intelligent solutions that make a real difference for our clients.

Calpion prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Calpion is the ideal place to pursue your career goals.
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Job Title: Salesforce Admin

Report To: Senior Program manager

Experience: 3-5 yrs

Qualification: Any graduate

Location: Bangalore

Shift Time: 12PM - 9 PM

Mode: Work from office

Terms- Fulltime/Part time/Contractual: Full-time
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Job Summary

We are looking for a Salesforce Administrator to join our team and help our company capitalize on the benefits offered by this innovative CRM system. The Salesforce Administrator's responsibilities include creating user accounts, maintaining our sales databases, and training staff on the effective use of Salesforce products.

Ultimately, you will work with a small team of IT professionals to ensure that our organization utilizes the various tools and capabilities offered by Salesforce effectively and efficiently.
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Key Responsibilities:

• Experience in Configuration, Implementation, and Support of Salesforce CRM.
• Having sound experience with Sales Cloud and Service Cloud.
• Manage user accounts, profiles, permissions, and security settings
• Created the Validation Rules, workflows, and Approval Process for automated lead routing.
• Leading, guiding day-to-day production support. Staying in the client location and connecting with business users for better requirement gathering.
• Experience with service cloud functionalities like Omni Channel and live Agent.
• Provided support to end users regarding their queries.
• spanning across multiple functional areas (sales, customer service, account management)
• Interact with clients daily to gather requirements.
• Creating Custom Apps, Custom fields, Profiles, Roles, OWD, Permission Sets, Applying Sharing Rules, Validation Rules, workflows, Process Builder, Approval processes, Knowledge Articles.
• Experience in Creating Email Templates.
• Experience working with Data Loader & Import Wizard and Dataloader.IO Sandbox environments.
• Create and maintain detailed reports and dashboards to track key sales metrics.
• Ensure data quality and integrity through data cleansing and validation processes.
• Implement and manage integrations with third-party applications.
• Stay up-to-date on the latest Salesforce features and best practices
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Mandatory Skills:

• Minimum three years of experience as a Salesforce Administrator.
• Proven experience with Salesforce configuration, customization, and automation.
• Strong understanding of Salesforce security and data management best practices.
• Excellent analytical and problem-solving skills.
• Effective communication and collaboration skills.
• Healthcare domain is an added advantage.
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Desired skills:

Salesforce Administrator certification.
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Talk about our culture and values

At Calpion, we're not just a company—we're a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move:

• Agile: We thrive on change, adapting swiftly to new challenges.
• Collaborative: Together, we achieve greatness through teamwork and diverse perspectives.
• Innovative: We push boundaries, constantly exploring new ideas and solutions.
• Fun: Laughter and camaraderie make our workplace a joyous one.
• Inclusive: Diversity is our strength, ensuring every voice is heard and valued.
• Passionate: We approach every task with dedication and enthusiasm.

Join us at Calpion and be part of a culture that's not just about work—it's about innovation, growth, and making an impact.