Team Lead – AR

About

Calpion is an 18-year-old Dallas-headquartered technology firm that offers customers artificial intelligence solutions by building custom deep learning and machine learning algorithms, custom enterprise application development and maintenance, RPA solutions, cloud services, Salesforce consulting, customized invoice management software solutions, and other technology services. We also offer automated bot-driven medical billing services. Our healthcare offering includes a Salesforce platform-based practice management and billing software with automated patient e-statements and a payment portal.

Along with being SOC-certified and HIPPA-compliant, we have:

• Certified experts in deep learning & machine learning to provide intelligent solutions for your business.
• Helped Fortune 500 companies build custom enterprise-level applications.
• Provide remote & accurate AutoCAD Drawing, Drafting, 2D &3D modeling, and design services.
• Strategic partnerships with Microsoft, Amazon, SAP, HP, Worksoft, Microfocus, Tricentis, etc.
• Partnered with UiPath to provide RPA solutions.
• We are headquartered in Dallas with multiple global Centers of Excellence around the industry.

Focus: Healthcare, Logistics, Supply chain, Biotechnology, Hospitality, Manufacturing, and Airlines.
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Life at Calpion Inc.

Calpion offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.

At Calpion, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the chance to work on cutting-edge projects, harnessing the latest technologies and methodologies to deliver intelligent solutions that make a real difference for our clients.

Calpion prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Calpion is the ideal place to pursue your career goals.
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Job Title: Team Leader - AR

Report To: Assistant Manager / Manager

Experience: 6+ Years

Qualification: Any graduate

Location: Bangalore / Coimbatore

Shift Time: 6:30PM - 3:30 AM - Night shift

Mode: Work from office

Terms-Fulltime/Part time/Contractual: Full-time
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Job Summary

The team lead is responsible for understanding and facilitating specific accounts and their unique attributes to provide customized RCM for each account. This role involves managing individual workloads and overseeing training, auditing, and monitoring the team to ensure accurate procedures and efficient processes. The team lead also ensures that workflow, including payment collection, remains current and on track for insurance carriers, patients, clients, and internal interactions. This position supports the overall team.
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Key Responsibilities

• Lead a team of analysts and a team coach for AR follow-ups. Guide the team to reduce AR ageing and optimize collections.
• Experience in AR Follow-up and Denial Management.
• Manage day-to-day activities with the team.
• Respond to clients on any process-related queries and manage 1st-level escalations.
• Perform quality checks on the A/R follow-ups and EOB denial analysis work before sending it to the clients.
• Monitoring and managing workflow or daily targets to ensure timely delivery of agreed SLAs.
• Tracking and maintaining metrics for various data, including attendance, productivity, etc.
• Develop processes to improve the productivity and quality of the team.
• Mentor analysts and senior analysts. Supervise and train junior staff or new trainees and encourage good A/R follow-up skills and work ethic.
• Participate in the new pilot projects & work towards the proper knowledge transition to the team.
• Work with managers to resolve personnel problems or conflicts in the team.
• In addition to administrative responsibilities, the team leader may be expected to perform follow-up work depending on the requirements.
• Identify trends within the portfolio to aid collections and improve productivity.
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Mandatory Skills

• Strong leadership and mentoring skills
• Able to juggle multiple responsibilities at one time
• Excellent verbal and written English language communication skills
• Extremely high level of attention to detail
• Punctual and time-sensitive
• Target-oriented and AR resolution mindset
• Team player
• Strong background in Analytics
• Strong knowledge of the Healthcare vertical in the RCM space
• Keen eye for process and quality improvement
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Desired skills

• Flexible to extend shift
• Experience managing a large team
• Experience managing a quality team is an added advantage
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Talk about our culture and values

At Calpion, we're not just a company—we're a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move:

Agile: We thrive on change, adapting swiftly to new challenges.

Collaborative: Together, we achieve greatness through teamwork and diverse perspectives.

Innovative: We push boundaries, constantly exploring new ideas and solutions.

Fun: Laughter and camaraderie make our workplace a joyous one.

Inclusive: Diversity is our strength, ensuring every voice is heard and valued.

Passionate: We approach every task with dedication and enthusiasm.

Join us at Calpion and be part of a culture that's not just about work—it's about innovation, growth, and making an impact.