Technical/ Customer Support

About

Calpion is an 18-year-old Dallas-headquartered technology firm that offers customers artificial intelligence solutions by building custom deep learning and machine learning algorithms, custom enterprise application development and maintenance, RPA solutions, cloud services, Salesforce consulting, customized invoice management software solutions, and other technology services. We also offer automated bot-driven medical billing services. Our healthcare offering includes a Salesforce platform-based practice management and billing software with automated patient e-statements and a payment portal.

Along with being SOC-certified and HIPPA-compliant, we have:

• Certified experts in deep learning & machine learning to provide intelligent solutions for your business.
• Helped Fortune 500 companies build custom enterprise-level applications.
• Provide remote & accurate AutoCAD Drawing, Drafting, 2D &3D modeling, and design services.
• Strategic partnerships with Microsoft, Amazon, SAP, HP, Worksoft, Microfocus, Tricentis, etc.
• Partnered with UiPath to provide RPA solutions.
• We are headquartered in Dallas with multiple global Centers of Excellence around the industry.

Focus: Healthcare, Logistics, Supply chain, Biotechnology, Hospitality, Manufacturing, and Airlines.
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Life at Calpion Inc.

Calpion offers a unique work environment that is both thrilling and enriching, fostering personal and professional growth. Our company is a hub of innovation, collaboration, and continuous learning, where we encourage our employees to adopt a positive mindset and strive for excellence.

At Calpion, you'll be part of a vibrant team that thrives on creativity and problem-solving. You'll have the chance to work on cutting-edge projects, harnessing the latest technologies and methodologies to deliver intelligent solutions that make a real difference for our clients.

Calpion prioritizes the well-being of its employees and fosters a supportive and inclusive culture that promotes work-life balance. If you are enthusiastic about joining a vibrant organization that values your input, Calpion is the ideal place to pursue your career goals.
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Job Title: Technical or Customer Support

Report To: CEO

Experience: 5 Years

Qualification: Any Degree

Location: Bangalore

Shift Time: 06:30 PM - 03:30 AM Night Shift

Mode: Work From Office

Terms-Fulltime/Part time/Contractual: Full-Time
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Job Summary

Artemis is currently seeking a Customer Support Specialist. As a customer support team member, you will be at the forefront of addressing customer inquiries and issues via chat, email, and phone. Your primary responsibility will be to ensure that customers receive a positive experience while using our service. You will lead the way in maintaining customer satisfaction and building strong relationships with our valued clients.

We are looking for a candidate passionate about helping clients solve problems by diving deep into the Artemis platform and utilizing the Artemis team to provide excellent customer care.
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Key Responsibilities

• Provide prompt and courteous assistance to customers via email, live chat, and phone.
• Address customer inquiries, troubleshoot issues, document and provide solutions in a timely and efficient manner.
• Develop a deep understanding of our products/services to assist customers with their questions and concerns effectively.
• Stay informed about product updates and communicate relevant information to customers.
• Investigate and resolve customer complaints, escalating issues to the appropriate internal teams when necessary, in collaboration with Customer Success Managers and Technical Account Managers.
• Maintaining and updating Artemis Knowledge. Knowledge is our customer-facing help platform in Salesforce, where we provide product videos, help, and training. Creating and updating internal support documentation and knowledge base articles.
• Document customer interactions and solutions for future reference and continuous improvement.
• Communicate clearly and effectively with customers, ensuring that information is conveyed accurately and comprehensively.
• Collaborate with internal teams to share customer feedback and contribute to the improvement of products and processes.
• Provide guidance and education to customers on the use and features of our products/services.
• Champion our mission, vision, and values.
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Mandatory Skills

• Experience using the Artemis ABA cloud or relevant clinical experience (e.g., RBT, BCBA, BCaBA) is a plus.
• Passion and ability to truly understand a client’s business, facilitate change, and educate customers on how Artemis ABA will be meaningful to their business.
• You are motivated and strongly desire to be successful and help Artemis ABA and its customers win.
• You embrace aggressive goals and work hard to achieve them.
• You’re naturally curious and invest time and energy learning more about the industry and processes.
• You have technical and customer support training and experience.
• You have strong written and verbal communication skills, attention to detail, and excellent people engagement and relationship management skills.
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Desired skills

• Salesforce certifications a plus.
• Desire to work in a highly collaborative environment with a small team of like-minded individuals.
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Talk about our culture and values

At Calpion, we're not just a company—we're a dynamic culture fueled by six core values: Agile, Collaborative, Innovative, Fun, Inclusive, and Passionate. These values drive our every move:

Agile: We thrive on change, adapting swiftly to new challenges.

Collaborative: Together, we achieve greatness through teamwork and diverse perspectives.

Innovative: We push boundaries, constantly exploring new ideas and solutions.

Fun: Laughter and camaraderie make our workplace a joyous one.

Inclusive: Diversity is our strength, ensuring every voice is heard and valued.

Passionate: We approach every task with dedication and enthusiasm.

Join us at Calpion and be part of a culture that's not just about work—it's about innovation, growth, and making an impact.